Akal Information Systems Limited is a leading technology services company specializing in IT consulting, software development, and digital transformation. With over two decades of experience, we deliver cutting-edge solutions across sectors including government, banking, manufacturing, and education. Our services encompass cloud computing, AI/ML, ERP, mobile app development, and workforce management systems. We focus on driving business efficiency through innovation, offering tailored IT services and deployment of technical resources. Akal is committed to quality, delivering robust and scalable solutions that align with our clients' strategic goals. Visit www.akalinfo.com for more details.

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Akal Information Systems Ltd. 

Software and Services that support part or all of the business of IT Service Management delivered by an IT Service provider or IT MSP  - ranging from helpdesk software (IT Service Management / ITSM software), MSP business management software, through to policy management, and cyber security software, plus 1st to 3rd line support backup, cyber security operations, etc. helping your company deliver the very best service to your clients.

Software and Services for IT MSPs / IT Managed Service Providers

IT Managed Service Provision (IT MSP) /  IT Services / IT Service Management (ITSM) covers the provision of support for any or all elements of your IT applications and infrastructure: be it strategic IT leadership, network service provision, cyber security, and application support, through to IT help desk services for your employees.  

Ensuring robust, resilient, secure IT services for your organisation, helping make IT a business enabler rather than a cost, and ensuring that your IT runs smoothly.

IT Managed Service Provider / IT Services / IT Service Management 

Performing the tests and the QA to ensure that software developments are fit for purpose and ready for use.  Testing can be manual or automated, and will include unit tests, regression tests, integration tests, functional tests, performance tests, and end to end tests, before being released to "super users" who then perform UAT or user acceptance tests.  And finally there are smoke tests - quick high level tests to check core functionality is working.

Any new functionality added to software can have unintended impacts on other parts of the system.

Manual tests are key as a first step, but, in order to enable Agile development, automated testing sequences have to be continually developed and run prior to each update.

Performance testing is also essential : an application's performance is determined by the elegance of the software architecture and design, the technology stack that it is run on, along with the power and resources available to it.

Unit tests are a simple, isolated test.

Functional tests are tests mapped out by the initial requirements: what is the use case, what are the expected inputs and outputs, and did the software behave in the way expected?  Functional tests have to be performed by the development teams, and then again by the business users, as part of UAT or User Acceptance Tests.

Regression tests are tests of processes that have already been tested before: and simply running the same tests again.

Integration tests are progressively important, the more integrated your software application is: the interfaces need to work, and integrated applications must not be impacted by changes. 

End to end tests are complete tests of all elements of a system, where each process that runs within the software, is tested from the start, through to completion.

Testing services can include the provision of courses to train testing engineers to the standards of International Software Testing Qualifications Board (ISTQB) and Certified Professional Requirements Engineering (CPRE).



Software Testing and Quality Assurance Services and Technologies

Software maintenance refers to the process of making changes to a software system after it has been deployed. The primary goal of software maintenance is to ensure that a software system continues to meet the needs of its users and remains effective and efficient over time. 

Software maintenance  covers a wide range of activities aimed at maintaining and improving software systems. These activities play a critical role in the software development life cycle and help solve problems, improve functionality, and adapt the software to changing requirements.

Software Maintenance

Everything from migration to cloud, to supporting different platforms including AWS, Azure, Google Cloud (GCP), and layered with managed services on top.

Cloud Managed Service Provider

Web development services and technologies to design, create, and manage websites, so that they deliver for your business, and perform well. 

Designing websites and website applications with strong UIs (user interface) and UXs (user experience) so that they are easy to use, appealing to look at, and well structured from a logical and business perspective.

And then, beyond the design and the function, there is the performance.  It is vital that a website is responsive and fast: this is a function of the hosting, the architected design, and the technologies and languages chosen to build it with.  If the website has business functions, then reliability and accuracy is mandatory.  Integrity of data is ensured by adhering to ACID design principles.

Finally there is the key element of security.  Websites need to be built in alignment with OWASP, and developer teams should have a "security first" approach to design, with assigned AppSec responsibilities.

Website Development and Support

Creation, coding and development of software for business applications and mobile apps; providing technology solutions and consultancy services to assist application development.

Application development can use Waterfall or Agile methodologies.

Core to the Agile methodology, is DevOps where the Software Development and Live Business Environment Operations teams are joined, rather than being siloed, and where there is continuous deployment of updates, and automated software testing.

Application development is also referred to as custom software development.

The application development process includes
- a discovery phase
- confirmation of high level functionality
- estimation of development costs
- design of the UI / User Interface aka GUI / Graphical User Interface or the front end of an application
- design and architecture of the back end of the application
- specification of the technology stack
- ensuring best security standards and practices
- development of the prototype
- testing
- release to production, often as an MVP / Minimum Viable Product 

AI is now used extensively during all stages of the application development process, from UI and UX design and requirements definition through to development and testing to go live.  Furthermore AI is frequently imbedded in finished applications to deliver AI enabled functionality.

Application development

IT is the world of Information Technology, and covers everything to to with computer hardware, computer software, information stored on computers, whether in the cloud, or on premise in your own data centre.

IT includes storing, processing, creating or changing data on a computer system - from managing your company accounts, to running your company factory, to creating amazing films, music, art and literature.

IT is at the heart of our world - with applications getting easier and faster to use, and doing more and more for us.

From smart fridges, to smart houses to smart cities - the beauty of efficiency and automation, versus the worries over data privacy, camera surveillance, and govt needs to know, versus an individual's right to privacy.

From cyber currency to cyber crime, from information clarity to online manipulation, troll farms, the dark web, and cyber crime.

This is all the area of IT.

A broad and fast evolving category of services, as technology developments enable ever more powerful insights into data.  Business information services include offerings from company database search services, to company directories, to market research, competitor analysis, lead generation, marketing and sales support.

Business information services

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