Regardless of your Company’s size (from Start-ups to Fortune 500), business vertical or service requirements, we act as a seamless extension of your team to help you grow, and take your business to the next level with an agile approach.

This is what we do the best:
SALES | We optimize every call to convert it into a sale
CUSTOMER CARE | We create the best customer experience
TECH SUPPORT | We handle every call with a solutions approach
BACK OFFICE | We handle traditional and non-traditional tasks efficiently and accurately
QUALITY ASSURANCE | We ensure quality is monitored and measured
Technology Services | We optimize your database life-cycle

For more details and to learn how we can partner together, please visit www.alliedglobal.com

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Allied Global

Finding the right person for the technology related role that you need to fill. 

This can be for the senior level: executive search, resourcing, and advisory functions, so that the right IT leadership is secured to support and enable effective IT transformation and delivery for your business, or for the full range of technical roles including IT infrastructure, developer, and IT support positions.

From software developer to project and programme delivery roles, to CIO advisory; full time and/or fractional work: all elements of technology recruitment.

IT Recruitment

IT Managed Service Provision (IT MSP) /  IT Services / IT Service Management (ITSM) covers the provision of support for any or all elements of your IT applications and infrastructure: be it strategic IT leadership, network service provision, cyber security, and application support, through to IT help desk services for your employees.  

Ensuring robust, resilient, secure IT services for your organisation, helping make IT a business enabler rather than a cost, and ensuring that your IT runs smoothly.

IT Managed Service Provider / IT Services / IT Service Management 

Creation, coding and development of software for business applications and mobile apps; providing technology solutions and consultancy services to assist application development.

Application development can use Waterfall or Agile methodologies.

Core to the Agile methodology, is DevOps where the Software Development and Live Business Environment Operations teams are joined, rather than being siloed, and where there is continuous deployment of updates, and automated software testing.

Application development is also referred to as custom software development.

The application development process includes
- a discovery phase
- confirmation of high level functionality
- estimation of development costs
- design of the UI / User Interface aka GUI / Graphical User Interface or the front end of an application
- design and architecture of the back end of the application
- specification of the technology stack
- ensuring best security standards and practices
- development of the prototype
- testing
- release to production, often as an MVP / Minimum Viable Product

Application development

Web development services and technology to design, create, and manage websites, so that they deliver for your business, and perform well. 

Designing websites and website applications with strong UIs (user interface) and UXs (user experience) so that they are easy to use, appealing to look at, and well structured from a logical and business perspective.

And then, beyond the design and the function, there is the performance.  It is vital that a website is responsive and fast: this is a function of the hosting, the architected design, and the technologies and languages chosen to build it with.  If the website has business functions, then reliability and accuracy is mandatory.  Integrity of data is ensured by adhering to ACID design principles.

Finally there is the key element of security.  Websites need to be built in alignment with OWASP, and developer teams should have a "security first" approach to design, with assigned AppSec responsibilities.

Website Development and Support

A cloud or on prem platform where your Software Development Lifecycle / SDLC can be managed effectively, delivering software version control alongside access to multiple software development and design technologies, helping development teams create secure robust resilient and well performing applications.

Enabling DevOps teams to plan effectively, work together better, and release product faster, using the full range of modern development services and technologies.


DevOps and DevSecOps application development platform

UI is the term used for the design and layout of the User Interface.  

UX is the term for the user experience.  A well designed user interface will deliver a great user experience. 


The UX and UI are at the heart of digital transformation. 

Moving from legacy systems and applications that are challenging to use, and business limiting more than business enabling, to systems that are seamless, intuitive, and enjoyable to use.

The core of the user experience will ultimately be driven by the system architecture, but the UX detail needs to be defined alongside, or even in advance of the user interface. It is the role of the system designer to think not just define the required steps of the user experience, but also to be aware of, and account for, "corner cases" that could result in a failed operation or transaction.


UI stands for User Interface, which refers to the visual design and layout of an application or website. UI design includes elements such as buttons, menus, forms, images, and other graphics that a user interacts with when using the application or website. The goal of UI design is to create a visually appealing and intuitive interface that helps users complete their tasks efficiently.


UX and UI : Digital Product Design

Digital marketing is the online promotion of products and services.  

Digital marketing is performed either by paying for online advertisements, or alternatively by online marketing and communications activity via email, social media, content creation, and search engine optimisation (SEO).

Digital marketing

CX services to assist your company in delivering the very best experiences for your customers. 

Creating happy customers by ensuring that they get the information, products, and services they need, delivered efficiently, with questions and issues resolved quickly.

Ensuring a full view of the entire customer journey, enabling continuous improvement in product and service design, and powering competitive advantage for your company.

A digital experience platform (DXP) is part of CX.  A DXP assists companies in managing and optimising CX across multiple channels (e.g. on computers, on mobile, and instore).

CX : Customer Experience consulting services, technologies, and platforms.

Providing technology, services and support for Business Process Outsourcing or BPO: where business functions and processes are outsourced to a third party.

BPO is performed for reasons including increasing efficiency of operations, reducing costs, and gaining external expertise and competitive advantage.

BPO can be for the repetitive transactional elements, or can include entire business functions.

Outsourced business processes can be performed purely by remote teams, or remote teams and a combination of Robotic Process Automation / RPA and Artificial Intelligence / AI, or can be performed purely by RPA and AI with internal functional oversight.

BPO can be performed for any business function, including both operational functions common to all businesses, including Finance, Sales, Marketing, IT and Technology, Legal, Human Resources / HR, Customer Service, Public Relations / PR, but also creative and IP generative functions, such as software development, branding, and product design.

By outsourcing business processes, a company can leverage both the experience and technology implemented efficiencies of the specialist: avoiding the costs of recruitment, employment, and avoiding the cost re-inventing the wheel for common functions, enabling a business to focus on the service and product offerings that deliver the core value to the client.

Business Process Outsourcing - BPO

This is the solution you have been waiting for. We get outsourcing from Technology Services to Business Processes.