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ControlUP

Software and Services that support part or all of the business of IT Service Management delivered by an IT Service provider or IT MSP  - ranging from helpdesk software (IT Service Management / ITSM software), MSP business management software, through to policy management, and cyber security software, plus 1st to 3rd line support backup, cyber security operations, etc. helping your company deliver the very best service to your clients.

Software and Services for IT MSPs / IT Managed Service Providers

RMM covers the services and technologies around network endpoint management, including remote monitoring for performance analysis and cyber security vulnerability status.  Endpoints include mobile devices, laptops, servers, and virtual machines, and extend to anything that can be connected to a network, including cameras, TVs, printers, smart watches, appliances and other devices.

RMM technology is now most commonly SAAS; a cloud based platform and single pane of glass, where a full view of endpoint status is provided.  It operates 24/7 and often includes automated patching of Windows, MacOS and Linux operating systems and other vendor applications.  An RMM system can also allow for the automation of endpoint  tasks - including patching, patch management and installation of applications.

All RMM systems allow engineers to be notified of performance issues and cyber security vulnerabilities so that they can be quickly remediated.

Remote Monitoring and Management - RMM

Endpoint security is providing protection against cyber attack for all an organisations' devices that exist on the edge of a corporate network. This can include servers, PCs, Macs, mobile phones, tablets, other user devices, and IoT (Internet of Things) devices. 

Endpoint security includes: 
EDR (endpoint detection and response), 
EPP (endpoint protection platforms), network firewalls 
IDPS, (intrusion detection and prevention systems), 
NDR (network detection and response), IAM (identity and access management), email security, mobile threat detection, 
SSE (security services edge), 
SIEM (Security Incident and Event Management), 
SOAR (security orchestration automation and response) 
...,all of which collectively are now known as XDR (Extended Detection and Response).

VPNs or Virtual Private Networks are an essential part of endpoint security, protecting against phishing or web-based attacks.

Endpoint Security

IT is the world of Information Technology, and covers everything to to with computer hardware, computer software, information stored on computers, whether in the cloud, or on premise in your own data centre.

IT includes storing, processing, creating or changing data on a computer system - from managing your company accounts, to running your company factory, to creating amazing films, music, art and literature.

IT is at the heart of our world - with applications getting easier and faster to use, and doing more and more for us.

From smart fridges, to smart houses to smart cities - the beauty of efficiency and automation, versus the worries over data privacy, camera surveillance, and govt needs to know, versus an individual's right to privacy.

From cyber currency to cyber crime, from information clarity to online manipulation, troll farms, the dark web, and cyber crime.

This is all the area of IT.

Troubleshooting and remediation for any desktop. Fewer tickets, closed faster, a better experience now.