The Ultimate MSP Toolbox

Ensure uptime with smart solutions to protect your clients’ critical data and applications whether they live on local servers, end-user computers, or in SaaS applications. Explore our Unified Continuity solution.

thumbnail_datto.jpg

datto.jpg

Datto

RMM covers the services and technologies around network endpoint management, including remote monitoring for performance analysis and cyber security vulnerability status.  Endpoints include mobile devices, laptops, servers, and virtual machines, and extend to anything that can be connected to a network, including cameras, TVs, printers, smart watches, appliances and other devices.

RMM technology is now most commonly SAAS; a cloud based platform and single pane of glass, where a full view of endpoint status is provided.  It operates 24/7 and often includes automated patching of Windows, MacOS and Linux operating systems and other vendor applications.  An RMM system can also allow for the automation of endpoint  tasks - including patching, patch management and installation of applications.

All RMM systems allow engineers to be notified of performance issues and cyber security vulnerabilities so that they can be quickly remediated.

Remote Monitoring and Management - RMM

The essential service of ensuring that your company retains copies of your online data,  with off line instances and potentially also in parallel, in the event that a cyber attack or systems failure damages or destroys the primary instance of your corporate data. 

Cyber Security and Business Operations best practice mandate that backups are taken of all corporate systems and data.  Backups should be taken  or both on premise and cloud data and systems.  It is essential that the data backup and restore process is tested on at least an annual basis.   Behind the data backup restore process there should be Incident Response Plans, that identify the people, processes, and procedures required in order to respond to any incident, be it cyber attack, systems failure, or natural disaster.

Data Backup and Restore

Providing services and infrastructure that ensure reliable recovery of business and IT services in the event of a disaster, both by technology, and by providing practiced disaster recovery and business continuity plans for both IT and business units.

Whether it is a cyber attack that has managed to take down your core IT services, or a natural disaster that has caused a data centre to have to be shut down, or indeed, a construction accident that causes a break in your company's internet and communication services, it is essential that your company has both the resilience to fail over to backup services, and the ability to restore data and application services in a reliable and efficient way.  This is the heart of Disaster Recovery.

Business Continuity Services are all about the planning and capability to implement Disaster Recovery Plans, and Business Continuity Plans, including both the steps taken to minimise business impact, ensure correct internal and external communications, and fast track the recovery to "business as normal".

Disaster Recovery and Business Continuity Services

The service of providing continuous monitoring and control for your entire IT network: a SOC (or CSOC - Cyber Security Operations Centre) includes a team managing automated monitoring services that plug into most or all of your cyber security defence technology, and flags  vulnerabilities and attacks as they occur.  

Also includes the tech platforms and service providers that enable and support efficient resilient security operations. 

The SOC team works with the broader IT team to implement protective and remediator steps when and as required,

Security Operations Centre: SOC Services

Implementing people, process, and technology solutions to help companies reduce the risk of cyber attack. Providing information and consultancy services to enable companies to be cyber secure.  

Cyber Security

SASE - pronounced "sassy" is a "zero trust" network service, where all network equipment is virtualised, removing the requirement to manage, monitor, control, and update physical network infrastructure. 

SASE - Secure Access Service Edge 

Software and Services that support part or all of the business of IT Service Management delivered by an IT Service provider or IT MSP  - ranging from helpdesk software (IT Service Management / ITSM software), MSP business management software, through to policy management, and cyber security software, plus 1st to 3rd line support backup, cyber security operations, etc. helping your company deliver the very best service to your clients.

Software and Services for IT MSPs / IT Managed Service Providers

Understanding network, internet, and systems activity, and being able to flag events that are due to an attack or security breach.

IT is the world of Information Technology, and covers everything to to with computer hardware, computer software, information stored on computers, whether in the cloud, or on premise in your own data centre.

IT includes storing, processing, creating or changing data on a computer system - from managing your company accounts, to running your company factory, to creating amazing films, music, art and literature.

IT is at the heart of our world - with applications getting easier and faster to use, and doing more and more for us.

From smart fridges, to smart houses to smart cities - the beauty of efficiency and automation, versus the worries over data privacy, camera surveillance, and govt needs to know, versus an individual's right to privacy.

From cyber currency to cyber crime, from information clarity to online manipulation, troll farms, the dark web, and cyber crime.

This is all the area of IT.