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Gaspar AI

Software and Services that support part or all of the business of IT Service Management delivered by an IT Service provider or IT MSP  - ranging from helpdesk software (IT Service Management / ITSM software), MSP business management software, through to policy management, and cyber security software, plus 1st to 3rd line support backup, cyber security operations, etc. helping your company deliver the very best service to your clients.

Software and Services for IT MSPs / IT Managed Service Providers

Multi Factor Authentication or MFA is when you use an additional code or other verification to log into a system, as well as your username and password.  A username and password can be leaked or stolen: having MFA is now a minimum requirement to keep your systems and applications secure.  

The old school way of getting into a system was to have a username and a password.  Often this would be for an internal network, and you had to be working from company offices.  With the internet, and mobile working, if you have only a username and password for your users, or even worse your system administrators, you are allowing for a far greater risk of compromise of your systems and data.  MFA is now the key requirement for system security for enterprise IT security standards such as ISO 27001.

Multi Factor Authentication - MFA

CX services to assist your company in delivering the very best experiences for your customers. 

Creating happy customers by ensuring that they get the information, products, and services they need, delivered efficiently, with questions and issues resolved quickly.

Ensuring a full view of the entire customer journey, enabling continuous improvement in product and service design, and powering competitive advantage for your company.

A digital experience platform (DXP) is part of CX.  A DXP assists companies in managing and optimising CX across multiple channels (e.g. on computers, on mobile, and instore).

CX : Customer Experience consulting services, technologies, and platforms.

Robotic process automation (RPA) streamlines workflows, which makes organizations more profitable, flexible, and responsive. It also increases employee satisfaction, engagement, and productivity by removing mundane tasks from their workdays.  

RPA is non-invasive and can be rapidly implemented to accelerate digital transformation. And it’s ideal for automating workflows that involve legacy systems that lack APIs, virtual desktop infrastructures (VDIs), or database access. 

Robotic Process Automation

Enabling your company to manage customer questions, issues, and requests, ensure that they are prioritised accordingly and dealt with in the most efficient way.  Providing intelligence on your support operation, and assisting your company in continuous improvement of service delivery. 

Also known as ITSM / IT Service Management software, or ticket management and helpdesk solutions.