At Ingentive, we believe every teammate is a representative of our business and its values.  As a leading Microsoft Elite Partner, focusing on Microsoft we are all passionate about improving the way that people work.  The advancements in AI and automation allow us to help our clients advance at a rate previously unheard of.  We use our technical knowledge, passion for our clients and strong proven methodologies to make sure we can always deliver the best results.

We work with a varied range of clients and partners to bring bleeding-edge solutions to organisations at the best cost possible. To us every client problem is heard and understood by our entire team, and that’s how we deliver tailored solutions with true passion and consideration.  Our success is due to our amazing teammates working across the organisation, bringing continual improvement and innovation to everything they do.

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Everything from migration to cloud, to supporting different platforms including AWS, Azure, Google Cloud (GCP), and layered with managed services on top.

Cloud Managed Service Provider

IT Managed Service Provision (IT MSP) /  IT Services / IT Service Management (ITSM) covers the provision of support for any or all elements of your IT applications and infrastructure: be it strategic IT leadership, network service provision, cyber security, and application support, through to IT help desk services for your employees.  

Ensuring robust, resilient, secure IT services for your organisation, helping make IT a business enabler rather than a cost, and ensuring that your IT runs smoothly.

IT Managed Service Provider / IT Services / IT Service Management 

Digital Transformation is the process of transforming a company's business processes alongside selecting, implementing and leveraging best fit technology solutions to enable those processes to deliver increased value, efficiency and profitability.  Also referred to as IT Transformation.

A central element of digital transformation is effective project and programme management.

Working back from required business outcomes, determining the approach, technologies, and partners needed to assist in the realisation of those outcomes.

Effective project and programme management is not just about following a methodology or framework, such as Prince2 or Agile, it is about team leadership, team work, collaboration, and strong relationships.

Core to digital transformation is designing and implementing the correct Enterprise Architecture.  The most common methodology for implementing Enterprise Architecture is TOGAF (The Open Group Architecture Framework).  

Digital Transformation (DX)

Implementing people, process, and technology solutions to help companies reduce the risk of cyber attack. Providing information and consultancy services to enable companies to be cyber secure.  

Cyber Security

Services and solutions enabling detection of and response to cyber security breaches.   

Services include those delivered from a Cyber Security Operations Centre (SOC or CSOC) where a 24/7 team monitors for cyber breaches, and responds in real time when breaches are identified.

Solutions include technologies that firstly monitor for breaches, secondly flag when the occur, and thirdly facilitate remediation or best available response to a breach.

Managed Detection and Response (MDR) is generally the term used for the service, and Extended Detection and Response (XDR) is the term used for products or solutions used in MDR.

XDR is broken down into Network Detection and Response (NDR) - which deals with identifying threats at the network level, along with providing the appropriate response, and Endpoint Detection and Response (EDR), which deals with identifying threats at the endpoint, along with providing the appropriate response.

Managed Detection and Response  - MDR - and Extended Detection and Response - XDR

AI as a Service / AIaaS - pronounced "ace" is a platform that ingests and analyses specific known data sets, and then provides output that meets confirmed quality criteria, and provides certainty, where required, with regard to IP sources and ownership.


Generative AI platforms are trained on, and ingest large volumes of data from multiple sources.  The issue with this is that the factual integrity of the input, along with IP ownership of the input cannot be confirmed, which makes commercial usability and value of the output questionable.    

AIaaS platforms give control of the data ingested to the user - e.g. internal corporate documentation and contracts, specific website links - so that the IP ownership is known, the credibility of the sources are confirmed, and accordingly the user can know the allowable commercial use cases of the output.

Vertical AI - AI designed for a specific sector or vertical is typically an example of AIaaS.

AI as a Service - AIaaS

Knowing the current and potential threats that  present the greatest risk to your orgainisation, and proactively ensuring that the right people, process and technology solutions are in place to mitigate against them.

Threat intelligence is information on specific cyber threats to your organisation.  

Threat intelligence moves the goal posts: rather than responding to an attack, threat intelligence enables an attack to be prevented.  This can be anything from breaking up and arresting a cyber criminal group, to identifying the attack vectors and profiles in advance of attack,  then ensuring sufficient protections and mitigations are in place.  

Threat intelligence is gained from large data sources shared between cyber security companies, on global network and dark web activity, and also from honey pots, which are simulations of an actual company network, that then attract the attacks of criminal groups targeting the specific company.

Threat intelligence enables the delivery of ATP / Advanced Threat Protection.

Threat Intelligence

Systems and services related to getting value and competitive advantage from your company data.  Analytics can be descriptive, diagnostic, predictive, or prescriptive.

Data analytics applications include marketing, portfolio, risk, people, software, and digital analytics. 

**Marketing optimisation analytics**

Determining how effective marketing campaigns are and guiding marketing decisions and strategy

**People analytics**

Analysing behavioural data to understand how people are managed, how they perform, and helping improve the Human Resources function within organisations, and ultimately the overall performance of the company itself.

**Portfolio analytics**

Using analytics to understand value and risk in a portfolio - be it of lenders, stock holdings, financial holding etc. - and then drive strategy to minimise risk and optimise returns.

**Digital analytics**

Analysing "digital data" relating to computerised and internet activities.  Digital data includes user clicks, user behaviour, keyword searches, etc.

**Security analytics**

Analysing data either on premise or in the cloud to flag cyber threats, cyber threat actors, cyber attacks, and to deliver post breach forensics on an attack.

Data Analytics

Understanding network, internet, and systems activity, and being able to flag events that are due to an attack or security breach.

IT is the world of Information Technology, and covers everything to to with computer hardware, computer software, information stored on computers, whether in the cloud, or on premise in your own data centre.

IT includes storing, processing, creating or changing data on a computer system - from managing your company accounts, to running your company factory, to creating amazing films, music, art and literature.

IT is at the heart of our world - with applications getting easier and faster to use, and doing more and more for us.

From smart fridges, to smart houses to smart cities - the beauty of efficiency and automation, versus the worries over data privacy, camera surveillance, and govt needs to know, versus an individual's right to privacy.

From cyber currency to cyber crime, from information clarity to online manipulation, troll farms, the dark web, and cyber crime.

This is all the area of IT.