We’re in the business of making
MSPs successful

SuperOps is transforming MSP businesses worldwide by automating and streamlining their service delivery and asset and network monitoring and management with its AI-powered unified PSA-RMM platform, with built in Network Monitoring, IT Documentation and Project Management.

Integrate effortlessly with your favourite tools
SuperOps is designed to seamlessly integrate with the MSP tools you're already using. Explore tools in your current stack and uncover new strategies to enhance your business operations.



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SuperOps

Enabling your company to manage customer questions, issues, and requests, ensure that they are prioritised accordingly and dealt with in the most efficient way.  Providing intelligence on your support operation, and assisting your company in continuous improvement of service delivery. 

Also known as ITSM / IT Service Management software, or ticket management and helpdesk solutions.

Help Desk and Call Centre Software

A system, platform, software product, or service that enables effective management of the lifecycle of corporate contracts, ensures compliance with terms and conditions, manages renewals appropriately, and ensures payment of the right amounts at the right times, for the services contracted for.

With regard to software naming conventions: Contract Lifecycle Management software or CLM software can also referred to as Contract Management Software or a Contract Management System.

Contract Lifecycle Management - CLM

Robotic process automation (RPA) streamlines workflows, which makes organizations more profitable, flexible, and responsive. It also increases employee satisfaction, engagement, and productivity by removing mundane tasks from their workdays.  

RPA is non-invasive and can be rapidly implemented to accelerate digital transformation. And it’s ideal for automating workflows that involve legacy systems that lack APIs, virtual desktop infrastructures (VDIs), or database access. 

Robotic Process Automation

Providing platforms, services, and software to manage IT assets throughout their lifecycle, report on IT asset costs, and support and provide insights into the IT technology strategy.

Ensuring IT assets optimally deliver for the business, minimising risk of end of life failure, optimising maintenance and update requirements, and reducing overall business risks arising from IT assets.

A key part of ITAM is a Configuration Management DataBase - or CMDB.  A CMDB provides a single source of truth for all the configuration status for all configurable elements within your IT ecosystem.

Hardware Asset Management, "HAM" and Software Asset Management, "SAM", are subsectors of ITAM.

ITAM that is agentless, and can accept data from all technology management platforms and systems, can be referred to as Enterprise Technology Management or ETM.

IT Asset Management - ITAM

Vulnerability management starts with detecting vulnerabilities, progresses to assessing the level of threat, the likelihood of exploit, and the priority of remediation.

Easy to understand reports on remediation status, current level of risk, and the overall remediation program are included as part of a typical vulnerability management platform.

Vulnerability management covers all elements of IT including networks, devices, applications, infrastructure, in both private and public cloud and on premise.

When a vulnerability is discovered, it will be identified and given a CVE (Common Vulnerability and Exposure) number and listed on the MITRE vulnerability database.   Each vulnerability is evaluated by the National Vulnerability Database / NVD team (part of NIST, the US National Institute of Standards and Technology), and then, once evaluated, is given a threat level score, using the Common Vulnerability Scoring System (CVSS).



Vulnerability Management

Providing services and technology solutions to help companies ensure compliance with corporate and technical security policies.

Security policies are at two levels; firstly at the GRC (Governance, Risk and Compliance) level, where a company defines its security policies, approves them, and ensures compliance.

Secondly, at the technical level: every piece of IT hardware, and every software application has security policies that need to be set in order to be in accordance with the company level security policy requirements.


A company website Security notice is generated with reference to your company Data Privacy and Security Polices.  This can be done manually, or can be done automatically using a Security Notice / Policy Management Platform, that will track and control the cookies your website is installing on a visitor browser, and allow for users to opt out of the optional cookies being installed on their browser.  This is typically done by a pop up that appears when a visitor first visits your website, and ensures that the cookies being installed are done with permission of the visitor.  Popups, along with the correct setting of the cookie permissions in line with the visitor permissions granted, along with the automated generation of the correct privacy policy / security notice should all be included as part of the services.

Security Policy Management

RMM covers the services and technologies around network endpoint management, including remote monitoring for performance analysis and cyber security vulnerability status.  Endpoints include mobile devices, laptops, servers, and virtual machines, and extend to anything that can be connected to a network, including cameras, TVs, printers, smart watches, appliances and other devices.

RMM technology is now most commonly SAAS; a cloud based platform and single pane of glass, where a full view of endpoint status is provided.  It operates 24/7 and often includes automated patching of Windows, MacOS and Linux operating systems and other vendor applications.  An RMM system can also allow for the automation of endpoint  tasks - including patching, patch management and installation of applications.

All RMM systems allow engineers to be notified of performance issues and cyber security vulnerabilities so that they can be quickly remediated.

Remote Monitoring and Management - RMM

Software and Services that support part or all of the business of IT Service Management delivered by an IT Service provider or IT MSP  - ranging from helpdesk software (IT Service Management / ITSM software), MSP business management software, through to policy management, and cyber security software, plus 1st to 3rd line support backup, cyber security operations, etc. helping your company deliver the very best service to your clients.

Software and Services for IT MSPs / IT Managed Service Providers

IT is the world of Information Technology, and covers everything to to with computer hardware, computer software, information stored on computers, whether in the cloud, or on premise in your own data centre.

IT includes storing, processing, creating or changing data on a computer system - from managing your company accounts, to running your company factory, to creating amazing films, music, art and literature.

IT is at the heart of our world - with applications getting easier and faster to use, and doing more and more for us.

From smart fridges, to smart houses to smart cities - the beauty of efficiency and automation, versus the worries over data privacy, camera surveillance, and govt needs to know, versus an individual's right to privacy.

From cyber currency to cyber crime, from information clarity to online manipulation, troll farms, the dark web, and cyber crime.

This is all the area of IT.

Built for future, built for growth The AI-powered PSA-RMM platform, designed for fast-growing MSPs.